Shipping & Returns
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Shipping & Delivery
Orders placed, paid, and processed before 12:00 (noon) MST typically ship the same business day. Orders placed after 12:00 (noon) MST, or on weekends and holidays, ship the following business day.
Once your order has shipped, you will receive tracking details by email. While Peptira LLC cannot control delays caused by carriers, weather, or incorrect addresses, our team will support you in resolving any issues and work with the carrier on your behalf.
Lost, Stolen, or Damaged Packages
Your research matters to us, and we want to ensure your materials arrive safely. If your package is lost, stolen, or arrives damaged:
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Contact us within 7 days of the carrier’s delivery date.
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Provide your tracking number and:
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Photos of the external packaging and, if applicable, the contents
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A brief description of the issue
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Once verified, we will reship your order at no additional cost.
Incorrect or Missing Items
If you receive the wrong items or something is missing from your order:
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Notify us within 48 hours of delivery.
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Provide a full unboxing video recorded at the time of first opening.
After review and confirmation, we will promptly reship the correct items at no charge.
Cancellations & Modifications
Orders may be canceled or modified within 30 minutes of placement by contacting support@peptira.com immediately. Once an order has been processed or shipped, it can no longer be canceled or changed.
Returns & Refunds
Due to the sensitive nature of our products and regulations surrounding research materials:
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All sales are final.
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We do not accept returns or issue refunds for change of mind.
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Exceptions only apply in cases of shipping errors, fulfillment mistakes, or product quality issues as outlined above.
Our Commitment
We understand the importance of timely, accurate delivery and will work with you to resolve shipping issues quickly and fairly. Your research is our priority, and we’re committed to making sure you receive your order as expected.
Refunds & Returns
Due to the sensitive nature of our products and regulations surrounding the sale of research materials, all sales are final.
We do not accept returns, issue refunds, or allow cancellations under any circumstances.
In the rare event that an order is incorrect (wrong items shipped or missing items), you must:
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Contact us within 48 hours of delivery.
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Provide a complete unboxing video recorded at the time of first opening.
Requests without proper documentation may be denied. Upon confirmation of a shipping error, we will issue a replacement of the original order at no additional cost. No cash refunds will be provided.
Ordering
Orders may be placed through Peptira LLC’s secure website 24/7. After your order is submitted, approved, and payment is received, it will be processed, packaged, and shipped through a reputable carrier such as USPS. You will receive shipping details once your order has been dispatched.
Payment, Pricing & Promotions
We accept all major credit cards. Both individual and wholesale bulk pricing are available. Quantity discounts are listed on product pages; for large bulk orders, please contact us directly by email.
Satisfaction Guaranteed
We are committed to providing outstanding quality and service. If you have any questions or concerns about your order or our service, please contact us — we’re here to help.
